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Reach out with any further questions about scheduling and treatment information!


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New Patient Information

You will receive an email prior to your first visit that will input your demographics, insurance information, and fill out all the necessary paperwork into our portal. If you are unable to access our portal you may print out these forms and bring them to your initial appointment with a copy of your insurance card. 

Frequently Asked Questions

What insurances do you accept?

We are in-network with Medicare, BCBS, Independence Personal Choice, and Aetna. We are not in-network with Cigna, United Healthcare, and Independence's Keystone plans. In some cases you may be able to qualify for out-of-network benefits so call your insurance company to confirm if you have any coverage prior to beginning therapy. Independence Keystone plans require you to be seen at the therapy provider your primary care physician chooses. To confirm where you will be in-network, call and ask about your 'capitation site' for physical therapy.

Do I need a prescription for PT?

In Pennsylvania, a prescription is not required for commercial insurance plans and for private-payment PT for 30 days of treatment. If you need to be seen beyond that time period, a physician is required to be consulted. Medicare requires a signed "Plan of Care" from your physical therapist for all cases which means that they must sign off on your PT evaluation. If you are utilizing Medicare and your physician recognizes PT is appropriate, our signed Plan of Care can act as your prescription.  

Why do you only accept certain insurance plans?

We are committed to maintaining a truly one-on-one treatment model without shortening therapy sessions. The only way this is possible is by accepting policies with reimbursement rates comparable to our self-pay rate. 

What's the best way to schedule?

We prefer emailing so we have written confirmation of your request. We will then follow-up with a phone call to discuss if there is a wait time and to confirm what your general availability would be. Once confirming with a therapist we can give you a better idea of how soon you'll be able to be seen.

Why do you have a waitlist when other PT companies can schedule quickly?

Due to the set-up of one-on-one PT services, our providers carry a full caseload and cannot add new visits until there is a vacant space which may or may not be as easy to predict. We do our best to schedule clients as quickly as possible, but this is a requirement for being able to deliver the care we do. Our clients tend to improve at a greater rate with increased guidance throughout their sessions and therefore benefit the increased level of attention despite a short wait prior to initiating care.

How is the best way to communicate with my therapist?

Once you've initiated PT, your therapist will typically communicate through email. If you need to re-schedule or schedule new appointments, phone calls are handled by our virtual administrator, Caroline, from 8-4, Monday-Friday.

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